Yarn Over Hook is a DBA (doing business as) of DesignOps as a Service DOaaS LLC, based in Austin, Texas. When we refer to “Yarn Over Hook,” “we,” or “our” in this policy, we mean DesignOps as a Service DOaaS LLC d/b/a Yarn Over Hook.
Last updated: April 22, 2026
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Buyer means a user who browses, purchases, or accesses digital products through the Service.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DesignOps as a Service DOaaS LLC, 5900 Balcones Dr, STE 100, Austin, TX 78731.
- Country refers to: Texas, United States
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
- Goods means digital downloadable products and any other approved offerings made available through the Yarn Over Hook marketplace.
- Orders means a request or completed purchase by You of Goods made available through the Service.
- Seller means an approved marketplace participant authorized to list and sell eligible digital products through the Service.
- Seller Agreement means the Yarn Over Hook Seller Agreement and any related seller-facing marketplace policies that apply to approved sellers.
- Service refers to the Yarn Over Hook website, marketplace, related seller tools, buyer account access, and associated platform features.
- Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
- Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
- Website refers to Yarn Over Hook and its marketplace website and related pages operated by DesignOps as a Service DOaaS LLC d/b/a Yarn Over Hook.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You.
Please read Our Privacy Policy carefully before using Our Service.
Marketplace Overview
Yarn Over Hook is a digital marketplace for crochet-related downloadable products.
The marketplace is designed to support trusted, crochet-specific digital commerce by allowing approved sellers to offer eligible digital products such as crochet patterns, stitch guides, printables, templates, and other approved crochet-related downloads.
Current marketplace file types may include PDF, ZIP, JPG / JPEG, and PNG.
Yarn Over Hook reserves the right to determine which products, file types, categories, and seller accounts are eligible for participation in the marketplace.
Marketplace Roles
Platform
Yarn Over Hook is responsible for maintaining marketplace infrastructure, reviewing and approving sellers, moderating listings, enforcing marketplace rules, protecting buyer trust, managing payout infrastructure through approved processors, and reviewing escalated disputes, fraud concerns, and policy violations.
Sellers
Sellers are responsible for owning or controlling the rights to what they sell, uploading complete and accurate digital files, writing truthful listing content, clearly disclosing what is included and the applicable file types, maintaining valid payout details, keeping listings compliant, and handling ordinary product-specific buyer support.
Buyers
Buyers are responsible for reviewing listing details before purchase, using their account to access purchased files, contacting the seller first for ordinary product-specific issues, and contacting Yarn Over Hook Support for escalations, platform issues, payment-related concerns, or policy-related matters.
Placing Orders for Goods
By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.
Your Information
If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing information, and any other information reasonably required to process the Order.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
- Goods availability
- Errors in the description or prices for Goods
- Errors in Your Order
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
Digital Purchases, Cancellation, and Refund Review
Because Yarn Over Hook products are digital downloads, all sales are generally final.
Buyers are responsible for reviewing listing details, file-type disclosures, and product descriptions before purchase.
Digital items are not usually eligible for cancellation, return, or exchange once purchased.
However, Yarn Over Hook may review and approve a refund in limited cases to protect buyer trust and marketplace integrity.
Refund review may be available when:
- a buyer was charged more than once for the same product
- the file is broken, blank, corrupted, or unusable
- the seller never delivers the purchased file
- the product is materially different from the listing description
- the seller does not respond and the issue cannot be resolved
- the seller has been removed and access cannot be restored
- the listing has been removed after purchase and access cannot be restored
- there is confirmed fraud, abuse, or a platform-related error
Refunds are usually not approved for:
- change of mind
- accidental purchase after the file has already been accessed or downloaded
- dissatisfaction with style, preference, or difficulty level when the listing was accurate
- inability to use a file type that was clearly disclosed in the listing
Yarn Over Hook may deny a request, require seller correction, approve a refund, remove or suspend a listing, or take further account action where needed.
Product Support and Marketplace Escalation
Sellers are the first point of support for ordinary product-specific issues tied to their own listings. These issues may include broken or corrupted files, incomplete files, incorrect uploads, file format questions, product clarification, mismatch concerns tied to product delivery, and ordinary post-purchase product support.
Sellers are expected to make reasonable efforts to resolve these issues promptly, including replacing or correcting files when needed.
Yarn Over Hook Support acts as the marketplace backstop when trust, access, payments, policy, or escalation issues arise.
Platform-owned issues may include:
- seller application issues
- payout issues
- listing rejection disputes
- duplicate charges
- policy violations
- fraud or abuse review
- seller suspension or removal
- listing removal after purchase
- refund escalations
Shared issues, where seller contact should generally occur first and platform escalation may follow when needed, include:
- buyer download issues
- misleading listing complaints
- broken file disputes
- refund requests tied to product quality or delivery failure
A buyer issue may be escalated to Yarn Over Hook Support when:
- the seller does not respond
- the seller cannot resolve the problem
- the issue involves duplicate charges
- the issue involves listing accuracy or marketplace policy
- the seller account is suspended or removed
- the listing is removed after purchase
- fraud, abuse, or platform error is suspected
Removed Listings and Continued Access
If a seller or listing is removed after purchase, Yarn Over Hook may preserve access to previously purchased files where technically possible.
If buyer access cannot be restored, Yarn Over Hook may review the order for refund eligibility.
Availability, Errors and Inaccuracies
We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Pricing and Payment
Prices for Goods available through the Service may be updated at any time before purchase.
Although Yarn Over Hook works to keep listing information accurate, prices, availability, descriptions, file information, and other listing details may contain errors or inaccuracies. Yarn Over Hook reserves the right to correct errors, update information, and cancel or refuse transactions where fraud, unauthorized activity, technical error, or material listing error is suspected.
Payments are processed through approved third-party payment processors. By submitting payment information, You represent and warrant that You are authorized to use the payment method provided and that the information submitted is accurate and complete.
All Goods purchased are subject to a one-time payment. Payment may be made through the payment methods We make available from time to time, including major credit cards, debit cards, and other approved online payment methods.
Payment methods are subject to validation checks and authorization by the applicable payment provider or card issuer. If We do not receive the required authorization, We will not be liable for any delay in processing or completing Your Order.
Seller Payouts
Seller payouts are managed through Stripe and the seller dashboard, and are subject to the Seller Agreement and related marketplace payout policies.
Seller payouts are currently subject to a $15 USD minimum monthly payout threshold and any applicable payout setup, verification, account standing, and payment processor requirements.
Marketplace Participation
Yarn Over Hook offers a digital marketplace where approved sellers may sell crochet-related downloadable content, including but not limited to crochet patterns, stitch guides, printables, templates, and other approved crochet-related digital products.
To become a seller, a user must register, complete any required application or onboarding steps, and be approved by Yarn Over Hook before listing products.
A seller is not considered marketplace-ready until any required onboarding and review steps are completed. These may include seller approval, profile or storefront completion, payout setup, first product submission, first product review and approval, internal test purchase completion, and any additional review or corrective action Yarn Over Hook reasonably requires before publication or continued selling.
By participating in the marketplace as a seller, you agree to comply with these Terms, the Seller Agreement, and any related marketplace policies.
Yarn Over Hook reserves the right to approve, deny, suspend, limit, or terminate seller accounts, and to pause, correct, or remove listings or products, in order to maintain a safe, fair, trustworthy, and community-centered marketplace.
Product Eligibility and Listing Standards
Yarn Over Hook is a digital-only marketplace for approved crochet-related downloadable products.
The following are not allowed on the marketplace:
- physical goods
- AI-generated content
- plagiarized content
- products without clear rights ownership
- low-quality, incomplete, broken, misleading, or non-crochet-relevant products
- listings that misrepresent what the buyer will receive
Each listing must include, at minimum:
- a clear title
- an accurate description
- clear file-type disclosure
- a clear statement of what is included
- a clean thumbnail or product image
- a functioning downloadable file
- appropriate category or tag placement
- pricing that reasonably matches the value and scope of the product
Listings must not be misleading. Material mismatch between a listing and the delivered product may result in correction requirements, listing removal, refund review, suspension, or other account action.
Seller Agreement and Related Policies
Approved sellers are also bound by the Yarn Over Hook Seller Agreement and related marketplace policies, which may include additional terms regarding product eligibility, listing quality, payouts, product support responsibilities, refunds, marketplace conduct, and enforcement.
In the event of a conflict between general marketplace participation language and seller-specific operational rules, Yarn Over Hook may interpret and apply its policies in the manner reasonably necessary to protect buyer trust, platform integrity, and marketplace consistency.
Intellectual Property
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Your Feedback to Us
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Marketplace Enforcement
Yarn Over Hook may review, correct, limit, suspend, or remove listings and seller accounts when needed to protect buyers, maintain listing quality, enforce rights ownership standards, or preserve marketplace trust.
Enforcement may include:
- requiring listing edits or corrections
- requiring file replacement
- pausing listing visibility
- suspending seller access
- removing products
- removing sellers from the marketplace
Nothing in these Terms limits Yarn Over Hook’s ability to take marketplace action where necessary to protect users, enforce policy, or maintain the integrity of the platform.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
“AS IS” and “AS AVAILABLE” Disclaimer
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
Contact Yarn Over Hook